Problem
Readings’ website hosts over 30 million products, making it difficult for customers to quickly find relevant items. Search results were often inaccurate or incomplete, leading to poor customer experience and lost sales opportunities.
Solution
Readings partnered with Srchy to run an A/B trial of the Srchy Smart Search system, implementing AI-driven catalog search to deliver more relevant results and help customers discover products faster.
“Having Srchy solve a lot of search result problems for us has been really great. It was very quick and easy… it was obvious straight away that Srchy was a superior product.”
Rosalind McClintock, Marketing Manager, Readings
Outcomes
AI-driven search significantly improved product discovery, enabling customers to find what they want faster and shop more confidently.
17%
increase in customer checkouts
11%
increase in average order value
28%
increase in revenue
50%
faster search results page load time
18%
more add to cart events in top search results