Problem
Kmart’s eCommerce platform slowed significantly during sales events, causing missed revenue and poor customer experience. The infrastructure could not handle peak traffic and lacked performance testing capabilities.
Solution
SRC optimised the existing platform through performance testing, infrastructure improvements, and targeted code changes which stabilised the site and prepared it for Black Friday traffic.
“A four-week engagement delivered results that typically take three to six months, extending the platform’s life by more than two years.”
Greg Mantzaris, Lead architect, SRC Innovations
Outcomes
Significant improvements in platform performance, stability, and scalability enabled Kmart to confidently handle peak demand while delivering a faster, more reliable shopping experience.
51%
faster response times (640 ms → 310 ms)
200%
tripled online sales vs previous three years
100%
doubled peak user capacity during high-demand events
20%
increase in customer satisfaction